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Frequantly Asked Questions

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What services do you offer?

Vitalis Wellbeing is an outpatient mental healthcare treatment centre. We offer treatment for a broad range of conditions using a combination of general psychotherapy and eye movement desensitisation and reprocessing therapy (EMDR Therapy). These treatments are versatile and adaptable to individual cases and can be used for a wide range of complex mental health conditions.

During your treatment with us, you will be under the care of a clinical supervisor who will tailor your treatment programme to provide a specialised and unique holistic experience that addresses the body and mind and how they can work together to establish a healthier you.

How long will I remain engaged?

The length of time you spend working with our clinicians depends on your condition and your stage of the journey – there is no set or prescribed recovery time. At Vitalis, we have a strong focus on the individual and we monitor improvements closely to ensure your treatment programme is taking the right course. Every person is different, and each condition is unique. Your recovery could be brief if it’s focusing on one immediate issue, but if the condition is complex and layered it may have a longer treatment time.

Can you offer definite outcomes?

A person’s ability to recover is greatly influenced by their motivation to do so. If you go into your sessions with openness and a willingness to improve, you are much more likely to see improvements quickly. The therapies we offer have very different responses from person to person and how ingrained the types of thinking and behaviour are.

EDMR Therapy is a considerably faster therapy than other common methods, and significant results can be seen after a few sessions, whereas other therapies have lengthier timelines. We use general psychotherapy techniques in combination with EDMR Therapy as we believe they complement each other, and you can achieve a more holistic and complete recovery.

How does EMDR Therapy work?

Eye movement desensitisation and reprocessing (EMDR Therapy) is a safe and effective psychotherapeutic method used to aid recovery from PTSD, anxiety, depression, panic disorders, and other trauma-related conditions. It is a highly-regarded evidence-based treatment founded in 1987 and has been trialled and practised ever since. The concept of EMDR Therapy is based on the understanding that negative thoughts, feelings, and behaviours are the result of unprocessed memories. Treatment will involve recalling traumatising events while your therapist uses physical movement, which you will be asked to follow with your eyes. This treatment has the effect of reducing the negative thoughts and emotions associated with the event. Throughout your treatment, you will be guided by a compassionate, empathetic, and professional clinician.

Do you accept insurance?

We have created our treatment services to be affordable and inclusive – personal finance should not put a limit on your right to live a happy and healthy life. We accept payments from insurance companies, so check with your insurer to see if you’re covered. .

Are you residential?

We offer fully flexible outpatient, online treatment. We understand that fitting treatment into your life and busy schedule can put a barrier between you and the support needed for a full and sustained recovery.

You can attend our services while you continue to live your daily life. This enables you to make substantial and sustainable improvements to your health and well-being while fulfilling your responsibilities at work and home. While receiving our care, you can maintain connections with your support network and take part in the healthy aspects of your life. It also gives the benefit of being able to see and assess how the treatment is improving your life and daily activities.

We are here to help

Often, the hardest but most worthwhile thing we ever do is admit we need help.
Although it can seem daunting, our admissions process is designed to be as easy and welcoming as possible.
One of the things that sets Vitalis Wellbeing apart is how efficient our processes are – we know there isn’t time to wait around to be receiving professional, compassionate support, therefore once we have received a referral the designated therapist will contacted within one working day and an appointment will be offered to the client within a further 4 working days.

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Client Testimonials

I first came across EMDR with Philip Andrews after trying to source specific help for PTSD and CPTSD via my GP and the NHS with no luck. After a few grounding sessions, I then undertook EMDR to deal specifically with the trauma that I had been directly subjected to from my upbringing and parenting. This "treatment" was quite honestly revolutionary in dealing with trauma both historic and also more present day triggers and circumstances. It was extremely powerful and dealt with the issues at at a core level that other talking based approaches did not get close to. Since then I can truthfully say that I no longer have CPTSD and and can deal with life so much better than before and I now have a quality of life that is trauma free that I couldn't imagine having when I first set out on my recovery journey.  That's real freedom to me and quite simply amazing!! I still have challenges to deal with (as everyone does) but I cope with them so much better than ever before. I highly recommend this treatment and therapy.
PaulKent, UK
Paul
Before I had these sessions with Philip I thought they would be a waste of my time and didn’t think it would possibly help me. As we did each session I was able to see the benefit of my therapy, I started to really listen and fully engage and let Philip help me. I would do my homework and think about my feelings and what I wanted to achieve. My therapy was very emotional at times really hard and a constant turmoil of emotions which I didn’t know I could feel. The sessions allowed me to really think about myself, my fears and my end goals which was to always get back my confidence.  My therapy has allowed me to think more positively now and it took a long time to get there. Philip, thank you very much for your months of patience in getting to know me and supporting me through my trauma, because of your calmness your ability to listen and not judge I felt empowered to get better and get back to being positive and myself. I didn't know the power of therapy until I met you and experience how your work has helped me.
ZainLondon, UK
Zain
After spending a year of suffering from multiple viruses and infections I booked an appointment with my endocrinologist. 3 years previously I had been diagnosed with Addisons Disease and Hashimoto Thyroiditis. Two chronic conditions, the first life threatening if not treated. Following tests my doctor diagnosed SIBO a gut disorder, this he said was affecting my immune system and therefore explained my repeat infections. However, the root cause of the SIBO he believed to be PTSD (linked to my work stress and chronic conditions) - until I addressed the PTSD i couldn’t truly beat the SIBO. The diagnosis was shocking to me and at first, I tried CBT and talking therapy but my specialist recommended EMDR. That’s when I Found Philip and my healing really began. I had no clue what EMDR entailed but in our first meeting I felt completely comfortable and understood. I learned that trauma isn’t just something soldiers suffer and can also have a devastating effect on your health. I worked with Philip over a period of 3 months and still use the techniques he showed me now in moments of anxiety - which happen much less often I might add. I got my health and my life back and with Philips’s help was able to confidently make some life changing choices. I highly recommend Philip, trust the process and you really will find yourself healthy again
GemmaKent, UK
View our case studies

How can we help?

Often, the hardest but most worthwhile thing we ever do is admit we need help.
Although it can seem daunting, our admissions process is designed to be as easy and welcoming as possible.

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